These Terms and Conditions set out the basis on which we provide removal and related services to private and business customers in Notting Hill and surrounding areas. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your removal, packing, or associated services.
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means the removal service provider supplying services under these Terms and Conditions.
Customer means the person, firm, or organisation requesting the services of the Company.
Services means removal, packing, unpacking, loading, unloading, transport, storage coordination, and any additional services agreed in writing between the Customer and the Company.
Goods means any items, furniture, boxes, personal belongings, equipment, or materials handled, moved, or transported by the Company on behalf of the Customer.
Premises means the collection and delivery locations, including any access routes, communal areas, and any other relevant areas under the control of the Customer or third parties.
The Company provides domestic and commercial removal services, including collection, transport, and delivery of Goods, and may also provide packing, unpacking, and related labour services upon request.
The specific Services to be provided, including locations, dates, estimated times, and any additional requirements, will be set out in a written quotation or booking confirmation issued by the Company and accepted by the Customer.
The Company reserves the right to refuse to carry any Goods that are illegal, hazardous, prohibited by law or regulations, or which, in the reasonable opinion of the Company, are likely to cause damage or pose a health and safety risk.
Bookings may be made following an enquiry by the Customer and an assessment of the work required, which may be conducted remotely or in person, as determined by the Company.
Following the assessment, the Company will issue a quotation or estimate based on the information provided by the Customer. The quotation is valid for a limited period specified by the Company and may be subject to change if the scope of work is altered or if additional information becomes available.
A booking is only confirmed when the Customer has accepted the quotation or estimate in writing or other agreed form and, where applicable, has paid any required deposit or prepayment. Until confirmation is received, availability of dates, times, and resources cannot be guaranteed.
The Customer is responsible for ensuring that all details provided at the time of booking, including addresses, access information, parking requirements, and inventory of Goods, are accurate and complete. Any inaccuracies may result in additional charges or delays.
The Customer must ensure that adequate access is available at both collection and delivery locations, including suitable parking arrangements, and that any necessary permits or permissions have been obtained in advance.
The Customer must secure lifts, loading bays, and any communal areas where required, and inform building management or neighbours, where appropriate, about the scheduled removal activities.
The Customer is responsible for properly preparing and packing Goods, unless packing services have been specifically requested and confirmed as part of the Services. Fragile or valuable items must be clearly identified and appropriately protected.
The Customer must ensure that all Goods for removal are ready at the agreed time and that any items not intended for removal are clearly separated or marked.
The Customer must not include in the Goods any items that are illegal, flammable, explosive, corrosive, perishable, or otherwise hazardous, including but not limited to gas bottles, fuel, paints, chemicals, firearms, or illegal substances.
All charges for the Services will be set out in the quotation or booking confirmation. Charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed between the Customer and the Company.
The Company may require payment of a deposit or full prepayment prior to the commencement of the Services. The Customer will be notified of the applicable payment terms at the time of booking.
Unless otherwise agreed, any outstanding balances are payable immediately upon completion of the Services. The Company reserves the right to withhold delivery of Goods or to cease work if payment is not made in accordance with the agreed terms.
Additional charges may apply where the actual work required differs from that originally quoted due to incomplete or inaccurate information provided by the Customer, unexpected access difficulties, waiting times outside the Company’s control, additional Goods, or changes to the schedule or locations.
Payments must be made by the methods accepted by the Company. The Company may apply interest or late payment charges on overdue amounts in accordance with applicable law and any conditions specified in the booking confirmation.
The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment must be communicated as early as possible to minimise costs and disruption.
The Company may apply a cancellation fee depending on the amount of notice provided. Where cancellation is made with reasonable notice, any deposit may be refunded, less any reasonable administrative or preparatory costs already incurred. Cancellations made on short notice may result in the loss of the deposit or the application of a charge up to a specified percentage of the total booking value, as communicated by the Company.
Where the Customer requests amendments to the date, time, locations, or scope of work, the Company will use reasonable efforts to accommodate the change but cannot guarantee availability. Any amendments may result in a revised quotation and may be subject to additional charges.
The Company reserves the right to cancel or postpone the Services in circumstances beyond its reasonable control, including but not limited to severe weather, road closures, accidents, illness, vehicle breakdown, or other events making performance impracticable. In such cases, the Company will endeavour to reschedule the Services at a mutually convenient time and will not be liable for any resulting indirect losses.
The Company will use reasonable care and skill in the performance of the Services and will make reasonable efforts to adhere to agreed dates and times. However, any times given for arrival or completion are estimates only and are not guaranteed.
The Customer acknowledges that traffic conditions, parking constraints, road incidents, weather, and third party actions may affect the timing of the Services. The Company will not be liable for delays caused by circumstances outside its reasonable control.
If the Customer causes delay, for example by failing to provide access, failing to have Goods ready, or failing to secure parking, the Company may charge waiting time at its prevailing rates and may adjust the schedule accordingly.
The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.
The Company will not be liable for loss or damage arising from faulty or inadequate packing by the Customer, inherent defects in the Goods, normal wear and tear, or the mechanical or electrical derangement of appliances and equipment unless there is visible external damage caused by the Company’s negligence.
The Company will not be responsible for any loss or damage where Goods have been packed in boxes, bags, or containers by the Customer, or where fragile or delicate items have not been individually wrapped or protected to a reasonable standard.
Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within a reasonable period after completion of the Services, providing full details and evidence of the alleged loss or damage.
The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable amount proportionate to the charges paid for the specific Services giving rise to the claim, and subject at all times to any mandatory rights the Customer may have under applicable consumer law.
The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or any losses arising from delay, unless such loss arises from the Company’s negligence and is not capable of exclusion under applicable law.
The Company does not accept responsibility for loss of or damage to items of exceptional value, including but not limited to jewellery, precious metals, cash, financial documents, collections, artwork, or antiques, unless specifically declared in advance, accepted by the Company in writing, and packed appropriately.
Hazardous materials, live animals, perishable foodstuffs, and illegal or prohibited items must not be included in the Goods. The Customer is solely responsible for any consequences arising from the inclusion of such items, including costs, fines, or legal action.
The Company may, at its discretion, refuse to move any item that it reasonably believes to be unsafe, insufficiently packed, or likely to cause damage to other Goods or property.
The Company will take reasonable care to avoid damage to Premises during the provision of the Services. However, the Customer is responsible for protecting floors, walls, door frames, and other vulnerable areas where necessary, particularly in tight or restricted spaces.
The Company will not be liable for superficial damage to Premises that could not reasonably be avoided in the course of moving large or heavy items through confined or awkward access ways, provided reasonable care was exercised.
The Customer must notify the Company of any alleged damage to Premises as soon as reasonably practicable and allow the Company an opportunity to inspect the damage and, where appropriate, arrange for repairs or other remedial action.
Where the Services include removal of unwanted items or waste, the Company will comply with applicable waste management and environmental regulations, including the lawful carriage and disposal of waste.
The Customer must clearly identify which items are to be transported to a new location and which items are to be disposed of or recycled. The Company will not be responsible for any loss arising from misidentification of items by the Customer.
The Company will not remove or dispose of hazardous, clinical, or controlled waste. The Customer is responsible for arranging appropriate specialist disposal of such materials.
Any additional charges imposed at waste or recycling facilities, such as charges for certain bulky items, mattresses, electrical equipment, or materials classified as restricted waste, may be passed on to the Customer and will be payable in addition to the agreed Service charges.
The Company maintains insurance cover appropriate to the nature of its business, including public liability insurance and, where applicable, goods in transit insurance, subject to the terms, conditions, and exclusions of the relevant policies.
The Customer is encouraged to review any existing home, contents, or business insurance policies to ensure that adequate cover is in place for Goods during removal and transit, and to obtain additional cover if necessary for high-value or sensitive items.
If the Customer has any concerns or complaints regarding the Services, these should be raised with the Company as soon as possible, providing full details so that the matter can be investigated.
The Company will use reasonable efforts to address and resolve complaints promptly and fairly. The Customer must cooperate with any reasonable requests for information, evidence, or access to Premises or Goods as part of the investigation.
If a dispute cannot be resolved directly between the parties, the Customer may have the option to pursue alternative dispute resolution or court proceedings in accordance with applicable law.
The Company will collect and process personal data relating to the Customer solely for the purposes of administering bookings, providing the Services, handling payments, complying with legal obligations, and managing any subsequent queries or claims.
The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse, and will not sell personal data to third parties. Personal data may be shared with third parties only where necessary for the performance of the Services, such as with subcontractors, or where required by law.
The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, war, terrorism, civil unrest, strike, lockout, pandemics, road closures, or governmental restrictions.
In such circumstances, the Company will notify the Customer as soon as reasonably practicable and will take reasonable steps to minimise disruption, including rescheduling Services where possible.
These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of the Company.
No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further or other exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior understandings, arrangements, or representations, whether oral or written, concerning their subject matter.
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| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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