This Privacy Policy explains how Removal Companies Notting Hill collects, uses, stores and protects personal data relating to customers and prospective customers in the Notting Hill area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Removal Companies Notting Hill customers, and individuals who enquire about or use our services, where the services are delivered in or related to the Notting Hill area.
For the purposes of data protection law, Removal Companies Notting Hill is the data controller. This means we decide how and why your personal data is used when you contact us, request a quotation, or use our removal and associated services.
We collect and process different types of personal data depending on how you interact with us. The categories of data we may collect include:
Identification and contact details such as your name, postal address, service address, email address and other basic contact details you provide when you request a quote or book our services.
Service and contract information such as details of the properties you are moving from and to, access information, inventory details relevant to your move, dates and times of your move and records of services requested, booked or delivered.
Communication records such as notes of telephone calls, messages you send to us and any correspondence relating to your enquiry, quote or booking.
Billing and payment information such as billing address and information necessary to process payments. Card or bank details are handled through secure payment processors and are not retained by us beyond what is necessary for processing and evidence of payment.
Technical information such as basic device or browser details and any information automatically logged when you visit our online pages, as far as applicable, for example for security or diagnostic purposes.
Any other information you choose to provide that is necessary for us to perform or price our services, such as special access requirements or instructions relating to your move.
We usually collect personal data directly from you when you contact us by phone, through online forms, or by other communication methods to request a quote or book services.
We may also collect personal data from third parties where this is necessary to provide our services, for example from partner companies, landlords or agents who are arranging removal services on your behalf, or from payment processors that confirm a transaction.
We process your personal data only where we have a lawful basis to do so under data protection law. These are the main purposes and lawful bases:
To provide quotations and respond to enquiries. We use your contact details and service information to provide quotes and respond to your requests. The lawful basis is to take steps at your request prior to entering into a contract.
To perform our contract with you. When you book services with us, we use your personal data to organise, deliver and manage your removal and any related services. The lawful basis is performance of a contract.
To manage billing and payments. We process billing and payment information to issue invoices, receive payments and manage any refunds or disputes. The lawful basis is performance of a contract and compliance with legal obligations, including accounting and tax requirements.
To communicate with you about your services. We use your details to send service updates, confirmation of bookings, changes to schedules and other notices necessary for your move. The lawful basis is performance of a contract and our legitimate interests in effective service delivery.
To improve and manage our business. We may use non-excessive personal data to monitor service quality, train staff, manage risk and improve our processes. The lawful basis is our legitimate interests in running and developing our business in a secure and efficient way.
To comply with legal obligations. We may process your data to meet obligations under law, such as record keeping, responding to lawful requests from authorities and fulfilling tax or regulatory requirements. The lawful basis is compliance with a legal obligation.
Marketing communications. We may, where permitted by law, use your contact details to inform you about similar services that may be of interest. The lawful basis is our legitimate interests in promoting our services. You can object to or opt out of marketing at any time.
We do not sell your personal data. We may share your data with selected third parties only where necessary for the purposes described above and where appropriate safeguards are in place.
Categories of recipients can include:
Service delivery partners such as subcontracted removal staff or specialist service providers who assist in delivering parts of your move. These parties act as processors and only process your data on our instructions.
Payment processors who handle card or electronic payments securely on our behalf.
Professional advisers such as accountants, insurers or legal advisers where necessary to protect our business interests, comply with law or manage disputes.
Authorities or law enforcement where required by law or where we need to protect our rights, property or safety or that of our staff or customers.
Whenever we use processors, we ensure that appropriate contracts and safeguards are in place so that your data is processed securely and only in accordance with our instructions and applicable law.
Our core operations are based in the United Kingdom. If it becomes necessary to transfer personal data outside the United Kingdom or European Economic Area, we will do so only where suitable safeguards are in place such as adequacy regulations or approved standard contractual clauses, to ensure your data remains protected.
We keep personal data only for as long as it is needed for the purposes set out in this Privacy Policy, and to comply with legal, accounting or reporting obligations.
In general, we will retain:
Enquiry and quotation information for a period necessary to manage your enquiry and for a reasonable period afterwards in case of follow-up or disputes.
Contract and service information for a period consistent with limitation periods and accounting rules, typically up to six years after the end of the contract or completion of services.
Billing and financial records for the periods required by tax and accounting laws.
Marketing contact details until you object to or opt out of receiving marketing communications or until we determine the data is no longer up to date.
When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of in a safe manner.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Removal Companies Notting Hill customers in the Notting Hill area, subject to certain limits and exemptions in the law.
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the data we hold about you, along with information about how we use it.
Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to keep it.
Right to restriction. You can ask us to restrict the processing of your data in certain situations, for example while we are checking its accuracy or where you have objected to our use of it.
Right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests, and to object to direct marketing at any time.
Rights in relation to automated decision making. We do not carry out automated decision making that produces legal or similarly significant effects on you without human involvement.
If you wish to exercise any of your data protection rights, you can contact us using the contact methods normally available for Removal Companies Notting Hill. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, unless the request is particularly complex or numerous, in which case we may extend this period in accordance with the law.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection if you are unhappy with how we have handled your personal data. Nevertheless, we encourage you to contact us first so we can try to resolve your concerns.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, staff training, secure storage and regular review of our procedures. While we strive to protect your personal data, no method of transmission or storage can be guaranteed as completely secure.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will apply from the date the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.
Book one of the best-priced removal companies Notting Hill by calling our experts today and enjoy our gigantic discounts.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
(59)